7 Annoying Grocery Store Customer Behaviors, According to Employees

Working in the retail industry is not an easy task, especially when you have to deal with customers who can be rude and even aggressive. However, there are some behaviors that annoy employees of a supermarket chain located in the UK more than others.

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Moreover, although the saying “the customer is always right” is widely known in the retail field, there are times when this statement does not strictly apply, as explained by the British website The Mirror.

However, it is important to be aware of the behaviors that employees want customers to avoid right away. Check below 7:

1. Items already taken or opened

One of the most annoying situations is to bring partially used or opened items to the register. For employees, dealing with these products can be a nightmare as they have to make decisions about what to do with them.

Also, it is very rude to open something before you buy it, even if you plan to buy it. Most supermarkets have strict policies on this matter, and customers who engage in this practice may be contacted by the employee.

2. TV spoilers and sports scores

Many employees work night shifts and weekends, missing out on watching their favorite shows or important games. So revealing the episode’s plot twists or the outcome of the game could be a huge spoiler for them. Be aware and avoid spoiling someone’s surprise.

3. Save everything in the cart

To speed up your shopping, it is important to avoid spending more time in line than necessary. A situation that can delay the process is leaving all of your purchases in the cart, waiting for the cashier to remove them for you. This not only delays service but is also considered rude. Take your turn and place the items on the conveyor belt so the cashier can scan them easily.

4. Annoying Behaviors: Inappropriate Speech

While employees need to be courteous to customers, that doesn’t mean any topic of conversation is appropriate. Avoid engaging in inappropriate topics during the service. Respect a professional atmosphere and treat employees with the same respect they give you.

5. Talking on the phone

Our phones are constant companions, but during checkout it’s polite to turn them off for a moment and pay attention to your purchase. Show respect and avoid talking on the phone while the employee is helping you.

6. Blame employees for prices

Understandably, price discrepancies can be frustrating, but that doesn’t excuse your anger at the cashiers. They have no control over the prices set in the store and are not responsible for any problems on the shelves. Instead of blaming employees, try to have an open and respectful conversation to share your concerns.

7. Cash in the box or at the counter?

Even though many transactions are done digitally, some people still use cash. When paying in cash, the appropriate label must be observed. If the employee tries to take the money, put it in his hand.

On the other hand, if they prefer to put cash on the counter, respect that preference. Show consideration for employees and avoid behaving inappropriately.

When visiting a supermarket, it is important to remember that the staff is there to assist you and provide you with an enjoyable shopping experience. By avoiding the annoying behaviors mentioned in this article, you contribute to a friendlier and more efficient environment. Respect store rules, be aware of employee needs, and show politeness in all interactions.