Learn how to solve the messenger app error

WhatsApp is one of the most used social networks in the world, especially in Brazil, with millions of downloads of the app. However, some users are reporting an alleged error in WhatsApp. According to this group, when you access the app, a green screen, or dark screen, appears, creating even more difficulty in accessing the messages.

The issue has been reported since March 10, Friday, and according to reports, users affected by this issue were only able to view notifications, not conversations recorded in the app. These complaints were recorded on Twitter and also on Downdetector, a website that specializes in monitoring the connection of various virtual services.

WhatsApp Error: There is a solution for it!

First of all, it should be noted that the WhatsApp error has reached users of the beta version of the app. However, according to user reports, it was possible to fix the problem in two simple and quick ways, which users can do at home.

It is important to note that this issue occurred due to the WhatsApp Beta update. In this way, not all users are affected, but those who have this option enabled in Google’s official store, Google Play Store.

Users experiencing this problem shared the situation on Twitter and soon several people appeared commenting that they had gone through the same situation but that it could have been resolved in two simple ways: rotating the screen or changing the main language.

SEE ALSO: A NEW FUNCTION OF ‘AUTO DESTRUCTION’ FOR WHATSAPP SURPRISES USERS: SEE HOW IT WORKS

How to solve this problem?

How do you change the language?

One of the ways to fix the WhatsApp error is to change the default language to English. To be able to do this it is necessary first of all to open the application and access the settings that can be seen despite this error. Click on the three dots in the upper right corner, hit Settings and go to App language.

The application will show you a list of several available languages ​​and you just have to select English to confirm the language change, and touch the “English” option. By updating the language, the app will automatically solve the dark screen problem and you will be able to see your conversations again and reply to messages.

How to rotate the screen?

Unlock your phone and swipe your finger from the top edge to the bottom edge, following the vertical position. Thus, you will have access to several options from the Android menu. Then select the “Portrait” option and choose to put it in the cell phone’s auto-rotation.

After doing this, you will see that your cell phone changes the layout of the information depending on where it is located. Open your WhatsApp, rotate your phone and continue using WhatsApp until the issue is officially resolved by Meta.

See also: New WhatsApp feature approved by many; After all, what is this?