Are you going to travel? These are America’s best and worst airlines, according to travelers

Bloomberg – Travelers have faced a range of problems with U.S. airlines over the past year, from soaring airfares and lost luggage to staffing and flight cancellation chaos.

Now, new data confirms it General consumer dissatisfaction with US airlines has increased Compared to the previous year, except those in the first class.

On a 1,000-point scale, passengers rated their satisfaction at 791 points according to the 2023 North American Airline Satisfaction Survey.Published on Wednesday (10) by consumer research firm JD Power.

The figure represents an overall decline of seven points from 2022, making it the second year in which sentiment against US airlines has had an impact.

Exception: First and Business Class passengers feel service has improved over the past 12 months.

The study reflects the views of 7,774 passengers who flew between March 2022 and March 2023. Satisfaction was measured on eight factors, including check-in, baggage claim, costs and fees, boarding and in-flight services.

The best and the worst

High scores went JetBlue Airways (JBLU) which, for the second year in a row, surpassed the Delta Air Lines Best Overall Airline in terms of passenger satisfaction in First and Business Class segment.

A Southwest Airlines Despite several recent failures, it has been ranked number one among consumers as the best airline for budget travel.

A American Airlines (AAL) struggled to rank among the bottom three airlines across all class categories.

Not surprisingly, passengers traveling in economy classes complain the most; Satisfaction with traveling in economy class dropped by 19 points Highly price-conscious customers see costs and fees as their biggest problem.

But like their fellow business class and first class passengers, economy class passengers were also admitted to a bright spot: airline service is improving across the board.

If you’re flying JetBlue’s Mint Business Class, for example, you’ll get meals from New York’s Charlie Bird and Pasquale Jones restaurants, thanks to a recent partnership with the delicious hospitality group.

However, this is not enough to offset the confusion associated with understaffing and inflated fees.

High demand for travel is good news for airlines’ bottom linesBut “if this trend [de tarifas aéreas inflacionadas e serviço reduzido] Continues, passengers will be stretched to the limit, and some airlines may suffer,” Michael Taylor, head of travel intelligence at JD Power, said in a statement.

But things can get better. In the fall, the US federal government is expected to pass a new funding package for the Federal Aviation Administration as part of the Federal Aviation Administration Reauthorization Act; The hope is that the budget will be allocated to address staffing and technology shortfalls that have hampered operations at many US airports and airlines..

See the best and worst US airlines based on passenger satisfaction levels by class.

The Best and Worst Airlines in the US

First Class and Business Class

The best

• JetBlue Airways
• Delta Airlines
• United Airlines

worse

• American Airlines
• Alaska Airlines

Premium Economy Class

The best

• JetBlue Airways
• Delta Air Lines
• Alaska Airlines

worse

• American Airlines
• United Airlines

Economy class

The best

• Southwest Airlines
• Delta Air Lines
• JetBlue Airways

worse

• Frontier Airlines
• Spirit Airlines
• American Airlines

See more at Bloomberg.com

Read it too

Companies renting the most offices in São Paulo in the 1st quarter

© 2023 Bloomberg LP