This is the second time that C6 Bank has topped the rankings, as it was already in the top spot in the last quarter of last year.
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a C6 . Bank It ranked first in the Central Bank Complaints Ranking in the first quarter of 2022. BTG Pactual /PAAN Bank it’s the Inter. Thus, the list released last Thursday (21) by the Monetary Authority takes into account the fifteen largest BanksFinancial institutions and payment institutions.
Thus, this is the second time that C6 Bank has topped the rankings, as it was already in the number one position in the last quarter of last year. This time around, the digital bank had a complaint rate of 77.99, with 1,265 valid records. The second place went to BTG Pactual / Banco PAN, with its index of 68.20 and 1290 valid complaints. Banco Inter ranked third with an index of 48.5 points, with 833 valid complaints.
C6 Bank Complaint Index
Therefore, to calculate the complaint rate, the number of reports considered correct, divided by the number of customers of the organization multiplied by 1,000,000, is used as a basis. Thus, the higher the index, the worse the organization’s rank in the quarterly ranking.
The largest institutions
Thus, in the list of the 15 largest organizations complained about:
|C6 . Bank||7777.99|
|BTG Pactual / Banco PAN||68.20|
|the shop attributed to him||24.96|
|Federal Savings Bank||13.17|
|Bank of Brazil||12.32|
|Credit, financing and investments in the middle of the road||2.87|
In summary, in the list of complaints for the first quarter, Banco Digimais took the top three places with an index of 657.93, followed by Master with 601.71 and neon with 441.13.
Most common complaints
In short, among the most common complaints are:
- Violations of the integrity, reliability, security, confidentiality or legality of operations and related services credit cards(2,312);
- “Violations relating to the integrity, reliability, security, confidentiality or legality of service operations related to credit operations” (1,158);
- “Inappropriately displaying or providing information on loans deducted from payroll” (1515).
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