December 5, 2023
Consumer rights with canceled flights

Consumer rights with canceled flights

Brazilians who made scheduled trips, by bus or plane, were hurt by the demonstrations on the country’s main roads. You are Clogging It began shortly after the 2022 election result with the defeat of Jair Bolsonaro. See what rights those who have Delays and canceled flights.

Read more: Urgent: PRF reports federal highways are barrier-free

The blockade was provoked by the Bolsonaristas, in protest of the victory of Luiz Inácio Lula da Silva, who was elected by the majority of Brazilians. At Guarulhos airport alone, 25 flights were cancelled.

Delays and canceled flights

In the face of difficulty for businesses and consumers to continue their journey, Procon has passed some basic guidelines to ensure customers are entitled to delays and canceled flights.

For example, between 1 and 2 hours late, the airline should be responsible for ensuring material assistance to the consumer. It is necessary, within one hour, to report the delay. More than that it should provide food.

If the delay exceeds 4 hours, the consumer is entitled to accommodation and transportation. It also applies in cases where flights are canceled.

It is also the responsibility of the company to offer the passenger options for boarding another flight and even a full refund of the ticket. If this is an option, the company is exempt from material assistance.

Also according to Procon’s guidelines, when flights are delayed, companies must notify updates every 30 minutes.

When passengers miss a flight due to a unique and important commitment, such as a wedding or even a business commitment, they can file a claim for compensation, in addition to the right to a refund. In this kind of situation, the consumer should look for Procon.

For those traveling by bus, in the event of a delay of more than an hour, the consumer can request to board another company that provides the same service and is entitled to a refund. In the event of a delay of more than 3 hours, the company shall be responsible for the food. And if the flight is not on the same day, you are obligated to pay accommodation costs.

On the other hand, if delay By the consumer himself, he can try to negotiate with companies and justify the situation caused by the pauses. But they are not obligated to pay in these cases, in the case of airlines. On bus trips, the ticket is valid for 12 months and can be rescheduled.