July 22, 2024

See what to do in cases of improper charging

2 min read
See what to do in cases of improper charging
See what to do in cases of improper charging

Do you know what to do if incorrect charges occur on your online purchases? If you don’t know, check it out!

Many people shop online daily through online platforms and are not always 100% safe from unnecessary fees, which is an increasingly common problem.

This is due to the increase in online transactions, which have become increasingly popular in recent years, especially in the two years of social isolation.

So pay close attention to the following topics, because today you will see more detailed information on how to protect yourself from these scams and how to identify one of them.

What is the practice of improper plural?

Incorrect fees are fees caused by an outside agent (BanksAnd warehouses and guarantors) that charge unproven amounts and have no knowledge of their customers.

This is usually caused by system errors, fraud or dishonesty from collection agencies, which add fees or even request a new payment for items that have already been paid for.

Therefore, if you are a victim of any situation, and you feel hurt, you can claim your rights and claim compensation.

In addition, depending on the situation and level you are in, you can also sue the body for moral damages and receive compensation.

How can unjustified fee issues be prevented or resolved?

The best way to avoid being in an inappropriate collecting situation is to block yourself as much as possible so you don’t run into one. Therefore, we recommend that you follow some simple steps, such as:

  • You have proof of all your purchases;
  • Do you have the information regarding the charges that are still pending;
  • Keep contracted plans data on hand and show additional values ​​that were not communicated.

Now, if you are still a victim of the accusations and want to know how to solve them, the first step is to verify your rights to the consumer code and contact defense agencies like Procon.

Before that, of course, you need to contact the company and seek to resolve the misunderstanding, if it has not yet been resolved, even after the intervention of Procon, the next step is to file a lawsuit to repair the damage caused.

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