February 2, 2023

What actions can cause my card to be blocked?

Nubank offers a few options to help you if your card is blocked. Learn why this happens and what you can do about it.

the nubank I was informed that they have a security system that blocks the card just in case suspicious transactions at the expense of your customers. This may happen on insecure locations, or when the value is outside the consumer standard.

So, if your monthly transactions do not exceed R$2,000, but you try to spend, say, R$10,000, the bank will be notified and the temporary block will be implemented.

For this reason, it is very important to notify the financial institution in advance that you will be making a purchase for an amount higher than normal.

Unauthorized Transactions: What Do I Do?

If this happens, it is possible that A notice It appears on your screen to ask about this type of purchase on your card. If you are aware of this value, confirm by pressing “Yes”. Soon after, your nubank It will be unlocked and you will be able to use it normally.

If, for some reason, the user does not recognize the transactions, he must select the NO option. In this way, you will be sent to the Nubank chat, where someone will help you resolve the situation. After proof of fraud, the amount will be reversed and the card will be cancelled.

Now, if the customer has only the default version of the card, it is possible to delete it to create a new card. It is important to remember that if the physical card is cancelled, the virtual card will continue to function normally on national and foreign websites.

How is the bank application blocked?

When you are not recognized, you will be redirected to the call center to resolve the issue. All communication will be done through the bank’s application. Therefore, do not click on any suspicious links sent via email. Find out how to block your card through the app:

  • First, open the Nubank app (android And iOS);
  • Go to the “My Cards” tab.
  • Click on the card you want to block.
  • enter your password;
  • press “Block”;
  • Finally, on the next screen, select Block again and end the process.

Nubian Call Center

If you are concerned about any unauthorized transaction on your account, you may also contact the Company through the service channels:

Photo: Miguel Lagoa / shutterstock.com