See how to check balance and request a transfer

On Monday, the Central Bank will begin releasing (14) access to advice on the value and transfer of forgotten money orders in banks to another group of people and companies.

This time, the information will be available to those born between 1968 and 1983. Until then, the BC system, called Values ​​to Receive, only reported whether or not a person had something to withdraw, but not the amount.

Now, those wishing to request a transfer must enter the site https://valoresareceber.bcb.gov.br/ The refund is requested on the date declared by the system in the previous query. If you have an account receivable and you forgot this date, it is possible to enter the system on the day of the summary, which is scheduled for next Saturday (19).

But note: it is not possible to withdraw the amount directly from bank tellers. The guiding principle is that the conversion is done (Read more below).

It is estimated that R$8 billion will be returned to residents and businesses, with R$4 billion only in this first phase, which expires at the end of the month. The next phase is scheduled to start in May.

To access the Debt Values ​​website, you must be registered with the Gov.Br . Federal Government System (Click here to learn how to do it).

Then just follow step by step. Check it out below:

Deadlines for withdrawing forgotten money in banks

Starting Monday, BC will release the balance and timeline for those born between 1968 and 1983 or for companies created in this period. The deadline for this group ends on Friday (18), with a return on Saturday (19).

Next week, on March 21, the role of those born after 1983, or companies created in this period, will take place. The return will be the following Saturday (26).

In all cases, you will need to have a Silver or Gold level account on Portal Gov.br.

Anyone who misses the summary on Saturday will be able to request a refund starting March 28, regardless of date of birth or company creation date.

BC makes it clear that citizens or businesses that miss deadlines don’t have to worry. The right to receive funds is final and will remain owned by the financial institutions until the account holder requests a withdrawal.

Check the step-by-step procedure for withdrawing funds below:

Step 1

Access to the site valorareceber.bcb.gov.br The date and period of withdrawal reported at the first consultation. If you forget what day it was, you can go back to the system in the summary.

Step 2

Sign in with an account Gov.br (Silver or Gold level).

If a citizen does not have an account at this level yet, he/she must immediately register or increase the level of security (in the case of accounts of bronze type) on the Gov.br website or application.

BC advises the account holder not to leave to create the account and adjust the level on the day the redemption is scheduled.

Step 3

Read and accept the disclaimer.

Step 4

Check the amount owed, the organization that should return the amount and the origin (type) of the amount owed. The system may provide additional information, if applicable.

Step 5

Click on the option indicated by the system:

• Order here: for a refund via Pix, within 12 working days. The user must choose one of the Pix keys, inform the personal data, and save the protocol number in case it is necessary to contact the enterprise.
• Cross-Enterprise Ordering: For non-Pix users. In this case, it will be necessary to contact the phone number or email provided to arrange the withdrawal method with the institution.

Important: On the information screen of the amounts due, the citizen must review the service channels of the institution by clicking on its name.

asks BC citizen Be careful not to fall for scams: Never click on suspicious links sent via email, SMS, WhatsApp or Telegram, or make any kind of payment to access the values. Neither BC nor the banks will ask you to provide personal data, let alone passwords, to release the funds.

next stages

If your balance is zero, it is likely that at the next stage of releasing funds, receivables may appear in your account. This stage is scheduled for May.

The platform currently collects five different data:

• Current or closed savings accounts with an available balance;
• incorrectly charged fees, provided that they are stipulated in the commitment terms signed by the bank with the BC;
• installments or obligations relating to credit operations unnecessarily collected, provided that they are provided for in the commitment terms signed by the bank with the BC;
• equity shares and the allocation of net surpluses to credit union beneficiaries;
• Unwanted resources from expired union groups;

In the following stages, seven more information must be collected:

• Incorrectly collected fees, not stipulated in the commitment terms signed by the bank with BC
• Installments or obligations related to credit operations that are incorrectly collected, and not stipulated in the commitment terms signed by the bank with the BC
• Closed and prepaid postpaid accounts with available balance
• Recording accounts maintained by stock brokerage firms and stock distribution firms to record closed customer operations with available balance
• Entities under extrajudicial liquidation
• FGC (credit guarantee fund)
• FGCoop (Cooperative Credit Guarantee Fund)

*With information from Agência Brasil