May 31, 2023
Uber and 99: Cancellations and delays

Uber and 99: Cancellations and delays

with high price fuelUber and 99 users are complaining of more cancellations and longer waiting times before they are accepted on rides. Even after applications announced measures To try to limit the effects of the high level, users of running applications have resorted to other alternatives to get around.

Designer Thian Gomez, 30, requested an Uber ride in Mawa, in the São Paulo metropolitan area, to return to her home in Ponte Rasa, east of Sao Paulo. The driver got to where he was, but refused to ride. In a 50-minute interval, Taian counted seven cancellations until she was finally accepted.

I paid R$40 for a flight that took about half an hour. “The first driver apologized to me and said he didn’t want to go to Sao Paulo, it was worth staying at ABC,” he says.

This wasn’t the first and not the last time Thaiane has had some difficulty calling a race through the app in recent months.

On Avenida Paulista, one of the busiest places in São Paulo, she had to call a taxi after he refused Uber for more than 20 minutes. “It’s hard to be late, but I feel like they’re trying to make the work pay off one way or the other. [ao escolher corridas]. “

bus + app

Publicist Beatrice Harumi, 28, is changing her transportation habits, too. She lives in Villa Braslandia, on the outskirts of the northern part of São Paulo, a neighborhood that Uber doesn’t enter because it’s considered a risky area, she said. For this reason, you only have 99 as an option, which ends up becoming a problem.

In the area where he lives, the dearth of cars currently available makes the ride more expensive: a trip to Pompeii, in the western region, used to cost R$25 and now costs R$38 on average. Saltier, Beatriz uses public transportation.

She says she uses buses to get out of her neighborhood and drops off at a crowded place where she can connect to an app. If the fare seems dynamic, Beatrice compares which is cheaper – Uber or 99. If both are too expensive, the bus trip ends.

“In my case, I feel like cancellations are down, but the car took longer to arrive,” he says.

Over R$270 a ride

Natalya missed appointments after waiting 40 minutes for the race

Photo: personal archive

With a longer waiting time, publicist Natalia Costa, 30, began “scheduling a late date”. She lives in São Bernardo do Campo, on ABC Paulista, and runs app races every Saturday morning for a road that costs from $10 to R$15.

She prefers Uber and 99 because she considers walking alone dangerous. It also says that an average bus break of 40 minutes can delay your assignments on the weekends. But Natalia already missed the appointments due to the delay in getting the race.

“I started scheduling myself 10 or 20 minutes in advance. But I actually waited 40 minutes and no one answered.”

For Natalia, in addition to more expensive fuel, this offsets the fact that she lives in São Bernardo and that drivers there prefer to run in the capital, São Paulo. Even rides with high dynamic rates are rejected.

one day of Lollapalooza, the publicist and a friend from São Caetano, in the same area, shared a R$274 ride with Uber after more than 20 minutes of insisting. The track itself usually costs around R$94.

Get a driver’s license and drive your dad’s car

Vitor Soares, 20, Uber user and 99 - Personal Archive - Personal Archive

Vitor Soares says he is considering acquiring CNH due to the difficulty of applications

Photo: personal archive

Student Vitor Soares, 20, is finding it more difficult to get an Uber in Florianópolis (SC). One night, he and two of his friends were sending messages asking drivers not to cancel the race.

It didn’t work out, as they counted seven drivers’ “no” for about an hour.

Subsequently, Soares prioritized 99’s services, considering rejections less frequent. Although the bus is an option at night in Santa Catarina, students feel safer when the car stops in front of their house.

“If the situation continues as it is, one possibility is to get my driver’s license and drive my father’s car,” he says.

What Uber and 99 . say

Uber says riders have returned to using services more as the pandemic has subsided, justifying longer wait times and an increase in cancellations.

“Users have to wait longer for a ride because, especially at peak times, there are times when there are more requests than driver partners are available to handle,” he says on a note.

According to the company, dynamic pricing is an effective tool “because, on the one hand, it makes some users postpone their trip waiting for a lower price, and on the other hand, it increases drivers’ earnings to encourage more travel partners to meet that area.”

In terms of fuel, Uber highlighted a Measurement package Which aims to reduce the costs of drivers who work with the application. Since March 11, the cost of rides has increased by 6.5%.

99 advertises that professionals earn an increase of R$ 0.10 per kilometer driven for every increase of R$ 1 in fuel.

According to the company, for a 12-kilometre race in São Paulo, which uses an average of 1 liter of a popular car, the modification is R$ 2.04 for this stretch.

99 also claims a race cancellation rate of less than 5%. To allow the partner to make the best decision to accept or decline the ride, 99 provides all information relevant to the trip in advance: approximate value, origin, destination and passenger data.