Latam will have to extend the validity of points for customers who are unable to redeem them

State Prosecutor’s Office Rio de Janeiro On Tuesday (18/01), Latam submitted a Behavior Adjustment Term (TAC) proposal to boycott the calculation of the points expiration period for customers who were not accessible and redeemed.

The Secretary-General of the Ministry of Grievances received a complaint regarding the purchase process flight tickets With program points, it will not work, whether through the website or the application. In addition, participants will not be able to contact the company’s customer service.

According to the document, Latin America pledges to fulfill its commitments within 30 days. In case of non-compliance, the fine is R$2,000 for each proven event/violation.

Also according to the TAC, “If the Public Prosecutor’s Office discovers that there are one or more events that, in its understanding, characterize the non-compliance of the obligation set forth in this term by Latam, it will notify that, before applying the fine provided for in the previous clause to provide clarifications within ten days “.

It was not clear in the document released by MPRJ whether the decision applies only to clients residing in Rio de Janeiro, or to all Brazilian states. We will contact the agency and update the story once it is confirmed.

What does Latam say?

Latam has already promised to extend the points earned between October and December 2021 for all customers. According to the company, the expired result will be added again this month, effective March 31, 2022. The measure was one of the contingency measures approved to compensate for the inconvenience faced by customers.

About the term with the Rep, we contacted the company and will update the post if he holds a position.

It is worth remembering that at the end of 2021 Latam Pass has blocked customer accounts without notice, preventing the use of points and benefits. The program claimed to be a new system aimed at preventing fraud and soon after Issue a link to update customer registration For accounts to be released. However, in the meantime, many customers’ points have expired, as well as being prevented from redeeming tickets.

with information from Site do MPRJ.