ANS sets temporary suspension of 12 health plans after customer complaints

The National Agency for Complementary Health (ANS) reported that 12 health insurance Sale will be temporarily suspended after customer complaints. The suspension will go into effect next Tuesday, 22. Another 11 marketing plans have been launched through Service Assurance Monitoring.

To evaluate this cycle, the ANS said it analyzed 33,377 complaints analyzed between October and December last year. More than 83,000 users, according to the agency’s notification, are protected, as plans will only be marketed to new customers again when operators show an improvement in the monitoring score.

The responsibility for the 12 plans whose sales have been put on hold rests with six operators, including Unimed, Oral Class, Saúde Sim and Saúde Brasil.

On Tuesday, the 15th, President Jair Bolsonaro appointed Ilian Aparecida de Castro Medeiros as director of the ANS. Although the ANS has acted in recent years with a board of directors lacking membership holders, the appointment came too late. Eliane Medeiros, who has a law degree with a major in public policy and is retired from the Public Defender’s Office in Minas Gerais, her nomination was approved by the Senate last year, in December, but the formalization of her name in the position was only published in the Official Gazette of the Federation (DOU). ), in an additional edition./ Lucy Ribeiro teamed up