August 17, 2022
Sony sued over an alleged chronic issue with PS5;  Understand the issue |  Toys

Sony sued over an alleged chronic issue with PS5; Understand the issue | Toys

The Sony He is being sued in a class action suit brought by an Illinois resident in the United States. The accusation is that the company would have hidden a chronic flaw in the PlayStation 5 (PS5) weakens its work. According to the complainant, Christina Trejo, the console has a problem that causes it to constantly crash and stop playing current generation games, i.e. blocking its main function.

It’s not known how common the flaw is among consumers, but the lawsuit claims it’s very common, using user reviews on platforms like Amazon and Reddit as a base. If Sony is found guilty, it may have to pay damages and even fines to consumers. a take you I contacted PlayStation to find out the official position of the brand in this case, but have not received a response yet.

Consumer says Sony is aware of and hiding recurring issue on PlayStation 5 (PS5) – Photo: Playback/PlayStation Blog

The lawsuit claims that the issue of PlayStation 5 (PS5) crashes and shutdowns is consistent and common, taking Amazon consumer reviews and Reddit social media reports as evidence. Some posts comment that the console shuts down without warning during the game, and upon restart displays its traditional message that the game did not shut down properly and that this could corrupt data and damage the device.

The problem seems to occur quite often in PlayStation 5 (PS5) games, to the point where some users prefer to play the PlayStation 4 versions (PS4) of games for backward compatibility to avoid it.

A mass movement accuses Sony of knowing about a chronic problem with the PS5, but it is hiding information from users – Image: Reproduction / Luiza M.

According to Christina, Sony will be aware of the issue and will still sell the PlayStation 5 (PS5) without warning consumers that they might be affected. Also according to the consumer, many might not buy the video game if they knew about the situation.

In the lawsuit, the request is that the company pay damages to those affected and cover attorneys’ salaries. An injunction is also required to prohibit Sony from maintaining any practices deemed unfair or misleading in this process in the future.

It’s worth noting that Sony’s support page lists some issues with sudden console shutdowns and states that video games that frequently crash and shut down can be fixed under warranty.