July 23, 2024

Why does Nubank cancel user purchases?

3 min read
Nubank seguro
Nubank seguro

the card credit It is a very important tool for many situations. However, sometimes, the issuing bank may refuse to purchase without prior notice or consulting with the customer. Such a situation is a cause for complaints and dissatisfaction by those who use a credit card nubank. In light of this, check below why Nubank is canceling purchases.

Denied: Why does Nubank cancel user purchases?

With the aim of protecting the finances of its customers, Nubank has begun refusing to purchase cryptocurrencies on Binance, the world’s largest exchange. The decision sparked resentment and anger among users who tried to purchase the assets with an enterprise credit card, but were rejected by the deal.

In a message posted to NuCommunity, one user spoke of his displeasure: “I can’t buy cryptocurrency on Binance, and I missed out on a once-in-a-lifetime opportunity because Nubank has bought a fight with Binance now and it’s not there anymore, what should I do?”

At the same time Complaint portal hereWhich is concerned with receiving complaints, one of the users posted the following message: “Nubank is refusing my payment to Binance. I need a solution ASAP”.

What does Nubank say?

In response to disputes from its customers, Nubank issued the following standard note:

We have received your statement through Reclame Aqui and after analyzing your case, we send you a private response with all the details and we take the opportunity to give you an answer here as well.

You inform in your report that your purchase has been declined and that you would like to better understand this refusal.

First, we would like to assure you that the Nubank Card is an international credit card and can be used at any institution in the world that accepts the MasterCard brand.

We have verified that the institution where the purchase was made is Cryptocurrency/Exchange/Contracts for Difference (CFDs)/Brokerage on Spreads, etc. The type of transaction conducted at this institution is considered a financial transaction that is not in line with our credit card policy.

Such operations may involve risks for our clients. We confirm that the Nubank Credit Card does not generate income or capital gains.

Just for context, we constantly review all incoming transactions and communications in order to ensure the best possible experience with your card. Therefore, we have temporarily chosen not to accept any further transactions at this institution.

In the event that there is no relationship between the organization and companies of this type, we suggest that you contact them to report the case.

If you have any questions regarding our answer, simply answer us here or send an email to [email protected]

We also take the opportunity to ask you to leave your rating on your appearance, because your opinion is essential for us to improve our operations, products and service more every day.

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Photo: Diego Tomazini / Shutterstock.com